Company Policies
Clear terms for arrivals, departures, changes, and cancellations. No surprises, no fine print.
Booking Information +
Cabo San Lucas, San Jose del Cabo, Los Cabos, Mexico. In order to provide the best possible service, it is necessary that customers and / or travel agencies provide us with the following information for any transportation service needed:
- Airline and flight number. (Arrivals)
- Full name of at least one of the passengers.
- Name of place where passengers will be picked up or dropped of.
- Let us know if you are traveling with extra luggage, golf clubs, boxes, chairs for children or babies, etc, to assign the correct vehicle.
Arrivals +
Arrivals; it is necessary to provide the name of the airline and flight number, we constantly review that flights come in on time to avoid delays and we like to keep the client informed about their flight.
We suggest the following upon arrival at Los Cabos airport:
- Avoid timeshare sellers. They will offer you free transportation but hook you into buying timeshare.
- The driver will be waiting outside Terminal 2 (T2) with your name on a sign. If you arrive to Terminal 1 (T1), follow the departure of groups.
Departures +
Departures; It is necessary to provide the schedule of your flights, the location where you will be picked up and respect the hours when the driver arrives. There is a maximum 15 minutes tolerance after the appointed time; a charge will apply for any time exceeded after this.
Open Service / Nightlife +
An extra charge may apply if the customer exceeds the contracted time limit. Afer 11:00 pm the transportation service is charged per hour.
Activity Transfers +
The drop of and pick up location must be the same, this can always change so long as the client notifies in advance and does not exceed the time limits. Golf transfer from 4 to 6 hours, break-fast, lunch or dinner transfers from 3 to 4 hours, activities such as bike tours, whale watching, boating, fishing, shopping and more-depend on the duration of the tour; however it is important to notify us in advance to coordinate transportation.
All activities must be within the Cabo San Lucas, Corridor or San Jose del Cabo area; if the time limit is exceeded a fee may apply.
Cancellations & Changes +
- Cancellations must be made 72 hours in advance otherwise no refund will be provided.
- According to the policies and standards of the Secretary of Transportations in Baja California Sur, changes can be made up to 5 hours prior to the service that is to be provided.
- Last-minute changes cannot be guaranteed, service will depend on vehicle availability.
- Further changes to changes that have been made will not be allowed.
Delayed Departure Flights
For any pick-up time changes related to delayed departure flights, a minimum notice of 4 hours is required in order for the modification to be accommodated. Due to operational logistics and vehicle scheduling, changes requested within less than 4 hours cannot be guaranteed.
Notify us as soon as possible via WhatsApp: +52 (624) 129 7911
Booking Information
Cabo San Lucas, San Jose del Cabo, Los Cabos, Mexico. In order to provide the best possible service, it is necessary that customers and / or travel agencies provide us with the following information for any transportation service needed:
- Airline and flight number. (Arrivals)
- Full name of at least one of the passengers.
- Name of place where passengers will be picked up or dropped of.
- Let us know if you are traveling with extra luggage, golf clubs, boxes, chairs for children or babies, etc, to assign the correct vehicle.
Arrivals
Arrivals; it is necessary to provide the name of the airline and flight number, we constantly review that flights come in on time to avoid delays and we like to keep the client informed about their flight.
We suggest the following upon arrival at Los Cabos airport:
- Avoid timeshare sellers. They will offer you free transportation but hook you into buying timeshare.
- The driver will be waiting outside Terminal 2 (T2) with your name on a sign. If you arrive to Terminal 1 (T1), follow the departure of groups.
Departures
Departures; It is necessary to provide the schedule of your flights, the location where you will be picked up and respect the hours when the driver arrives. There is a maximum 15 minutes tolerance after the appointed time; a charge will apply for any time exceeded after this.
Open Service / Nightlife
An extra charge may apply if the customer exceeds the contracted time limit. Afer 11:00 pm the transportation service is charged per hour.
Activity Transfers
The drop of and pick up location must be the same, this can always change so long as the client notifies in advance and does not exceed the time limits. Golf transfer from 4 to 6 hours, break-fast, lunch or dinner transfers from 3 to 4 hours, activities such as bike tours, whale watching, boating, fishing, shopping and more-depend on the duration of the tour; however it is important to notify us in advance to coordinate transportation.
All activities must be within the Cabo San Lucas, Corridor or San Jose del Cabo area; if the time limit is exceeded a fee may apply.
Cancellations & Changes
- Cancellations must be made 72 hours in advance otherwise no refund will be provided.
- According to the policies and standards of the Secretary of Transportations in Baja California Sur, changes can be made up to 5 hours prior to the service that is to be provided.
- Last-minute changes cannot be guaranteed, service will depend on vehicle availability.
- Further changes to changes that have been made will not be allowed.
Delayed Departure Flights
For any pick-up time changes related to delayed departure flights, a minimum notice of 4 hours is required in order for the modification to be accommodated. Due to operational logistics and vehicle scheduling, changes requested within less than 4 hours cannot be guaranteed.
Notify us as soon as possible via WhatsApp: +52 (624) 129 7911
Still have questions?
Our team is available to help with bookings, changes, and special requests.
Contact us